Support

What is TruAlert?

TruAlert is a personal safety app designed to connect users with nearby licensed security personnel for immediate assistance. Our mission is to make safety accessible to everyone, providing an affordable, on-demand security service for individuals and families.

How does TruAlert work?

The TruAlert app uses GPS technology to instantly connect you with nearby, licensed security professionals. When you need help, simply open the app and request assistance. TruAlert’s real-time location tracking and alert system ensure a rapid response to your safety concerns.

Who should use TruAlert?

TruAlert is ideal for anyone who wants added security, including night shift workers, students, seniors, parents, and anyone traveling alone. The app is especially useful for individuals who often find themselves in vulnerable situations or areas with limited access to security support

What is the emergency button, and how does it work?

The emergency button on TruAlert immediately sends an alert to the nearest security personnel when pressed. Once activated, users can add extra details via text, and security staff will respond directly to the location provided.

How do Crime Maps and Alerts work?

Crime Maps and Alerts provide real-time data on local crime incidents and safety risks. Users can view crime hotspots, recent incidents, and navigate safer routes based on this data.

What is Safety Pulse?

Safety Pulse is a unique feature within the TruAlert personal safety app that empowers you to connect with your community in real-time. Share and receive instant updates about safety concerns, suspicious activities, and emergencies in your neighborhood. By contributing to Safety Pulse, you play an active role in creating a safer environment for yourself and others.

Can I view a history of my past emergency requests?

Yes, TruAlert includes an Account History feature that lets users view all past emergency requests. This feature helps track safety trends and provides follow-up documentation if needed.

How does TruAlert ensure the safety of its users and responders?

TruAlert carefully screens all security personnel and uses live location tracking to provide a secure and reliable response. Our app is built to ensure user and responder safety, with clear protocols and communication channels during every emergency.

How much does TruAlert cost?

TruAlert offers monthly subscriptions at $12.99 and an annual prepay option for $129.99, which includes a 2-month discount.

Are there additional costs for emergency responses?

The annual subscription includes three ALERT responses per year.

What if I need more than three emergency responses per year?

Your annual TruAlert subscription includes three emergency responses, giving you peace of mind throughout the year. If you need additional support, you can easily purchase extra responses within the app. We provide transparent pricing and tools to help you manage your account and stay within your budget.

Do unused ALERT responses roll over?

Yes, unused ALERT responses will roll over to the following year with an annual subscription.

How do I cancel my subscription?

You can cancel your subscription directly within the app or through your account settings on our website. Once canceled, the subscription will not renew on the next billing cycle.

How is billing managed for household members?

TruAlert’s annual subscription covers household members using active smart devices. Each household member must have a registered account, but billing remains centralized under one primary account.

How are security personnel chosen and vetted?

TruAlert partners with professional security firms that meet rigorous standards. Each security guard undergoes background checks, training, and licensing verification to ensure the highest level of reliability and professionalism.

How does TruAlert match users with security personnel?

When a user requests help, TruAlert’s system identifies the closest on-duty security personnel and notifies them through the app. The selected guard confirms their response and receives driving directions to the user’s location.

Can I see which personnel are responding to my emergency?

Yes, once a responder confirms their assistance, users can see the personnel’s profile and receive real-time updates on their estimated arrival.

Are security personnel always available to respond?

Absolutely! TruAlert partners with dedicated security professionals who are always ready to assist. Our security guards remain on active patrol throughout their duty hours, and their locations are continuously monitored to ensure rapid response times when you need help.

Does TruAlert track my location continuously?

TruAlert only tracks user locations when an emergency request is made. Background location tracking is used only for security personnel to ensure availability and quick response times.

How does TruAlert protect my privacy?

Your privacy is our priority. We only collect essential information like your email and phone number to create your account. We use your location data solely during emergencies to connect you with nearby help. We never share your personal information with third parties without your explicit consent. You can also adjust your data sharing preferences within the app at any time.

Can I opt out of data collection or tracking?

Yes, you can adjust your data-sharing settings within the app. However, please note that disabling location tracking may limit the app’s functionality during emergencies.

Are incident logs shared with third parties?

Incident logs are private and accessible only to the user and TruAlert personnel for follow-up. TruAlert requires explicit permission before sharing any information with third parties, such as police or insurance companies.

How do I get started with TruAlert?

Download the TruAlert personal safety app from the App Store or Google Play. After installing the app, simply follow these easy steps to set up your account:

Create your profile and choose a subscription plan.

Enable location services so we can connect you with help quickly during emergencies.

Allow notifications to receive important updates and safety alerts.

What should I do if my emergency request doesn’t go through?

If an emergency request fails, please ensure your device has a stable internet connection. Restart the app and try again. If issues persist, contact TruAlert support immediately through the app or by email.

How do I update my account information?

You can update your profile, contact information, and subscription preferences in the app under Account Settings. Changes will take effect immediately.

Can I use TruAlert without a smartphone?

TruAlert currently requires a smartphone for full functionality, including location tracking and emergency notifications. However, household members can also receive support through a shared device covered under the primary account.

Who can I contact for additional support?

For any additional questions or technical support, reach out to TruAlert’s customer support team through the Help section in the app, or email us at [email protected].

Can TruAlert be used to improve neighborhood safety?

Absolutely! TruAlert is a powerful tool for community safety programs and neighborhood watch groups. Here’s how:

Real-time Alerts: Stay informed about incidents in your area and respond quickly to potential threats.
Safety Pulse Feed: Share and receive instant updates about suspicious activity, crime, and safety concerns within your neighborhood.

On-Demand Security: Request immediate assistance from licensed security professionals if needed.

Does TruAlert offer security services for events?

Yes, TruAlert provides event-specific security services for larger gatherings like concerts, campaigns, and community events. Users can request event security through the app.

How can TruAlert help reduce crime in my neighborhood?

TruAlert empowers individuals and communities with immediate access to security personnel, which acts as a deterrent for criminal activity. Additionally, our community-driven Safety Pulse feature allows residents to work together in promoting neighborhood safety.